Report · September 2026

How do European customers pay?

Payment risk in Europe, for Turkish exporters: which markets pay on time, how an unpaid claim is pursued from one country to the next, and how to spot a customer who was never real. A summary of public sources, updated quarterly.

Key figures

Six numbers that sum up the risk.

Turkish exports

67%
of Turkish exports are sold on open account: the customer pays after delivery.
TurkStat 2025
3%
of exports are covered by a letter of credit.
TurkStat 2025
~8%
of exports are insured under Türk Eximbank short-term credit insurance ($22.8bn out of $273.4bn in total goods exports).
Eximbank annual report 2025; Ministry of Trade 2025, our own calculation

The payment climate in Europe all customers; not specific to Turkish exports

52%
of companies in the EU report problems caused by late payment (2024 survey data).
EU Payment Observatory, annual report 2025
43 → 63 days
agreed payment terms versus actual payment in B2B sales across the EU.
Intrum European Payment Report 2026
1.6%
of B2B invoiced turnover is written off as uncollectable by companies in Western Europe (across all their customers).
Atradius 2026; the panel was renewed, so earlier years are not comparable
Payment methods

How Turkish exports actually get paid

The share of each payment method in 2025 exports. Open account means delivery first, payment later: two thirds of all goods leave before any money has been received.

There is a striking contrast on the other side of the trade: Turkish importers increasingly pay their own suppliers in advance (23.7% of imports).

Source: TurkStat data, via Ekonomim, 23.06.2026. The source gives the letter-of-credit share as "approximately 3%", so the residual "other" category is our own calculation.

Open account
67%
Payment in advance
17.1%
Documentary collection
10.3%
Letter of credit
3%
Other
2.6%
Markets

Big markets, different payment habits

The EU-27 took $105.9bn of Turkish exports in 2025; with the UK, Switzerland and Norway the total comes to $122.4bn. 166,985 companies in the EU import from Türkiye, and that number is rising fast. The largest markets are not always the safest ones.

CountryTurkish exports 2025Paying on timeAffected by late paymentInsolvencies 2026TR fraud warning
Germany$19.8bn (+9.7%)63.8%43%+6.9%
United Kingdom$14.2bn (+11.8%)60.5%2019
Italy$12.4bn (+3.0%)43.4%48%−3.2%2022
France$10.5bn (+11.2%)46.5%64%+4.4%2021 · 2023 · 2025
Spain$10.1bn (+10.4%)45.9%46%−7.8%
Romania$7.9bn (+5.0%)12.0%−1.7%
Netherlands$7.2bn (−7.1%)74.7%31%−12.0%
Poland$6.2bn (+1.2%)86.6%72%+4.5%2020
Belgium$4.8bn (+17.4%)47.3%51%+1.1%
Bulgaria$4.7bn (+6.8%)19.2%35%−17.7%
Greece$3.5bn (+4.5%)34.1%64%+45.5%*
Slovenia$3.2bn (+27.7%)53.3%50%
Czechia$2.1bn (+5.2%)63.8%69%+0.7%
Austria$1.9bn (+16.5%)45%−3.0%
Slovakia$1.8bn (+62.2%)60.2%56%−41.8%

Sources: TİM 2025 (exports); Dun & Bradstreet / CRIBIS Payment Study 2026, end of 2025 (paying on time; Romania is absent from this edition, so its figure is from end-2024); EU Payment Observatory annual report 2025, 2024 survey data (affected; EU average 52%; no comparable figure for the UK and Austria); Eurostat insolvency index (2021=100), change in Q2 2026 against the same quarter a year earlier; the UK is not part of that statistic. Orange: below 35%. * The rise in Greece is largely down to a simplified procedure introduced for small insolvencies.

Large and relatively safe

Germany: $19.8bn of exports, 31,297 importers and the cheapest payment order procedure in Europe. The value sits mainly with large groups.

Where payment terms should differ

France, Italy and Romania take $30.7bn of exports between them, and all three are weak payers. This is where advance payment, credit insurance or a letter of credit earns its keep.

More importers every year

Since 2019 the number of importers has risen by 58% in France and 53% in Portugal. More, smaller and newer buyers — which means more counterparties whose creditworthiness is unknown.

Ranking

Europe's best and worst payers

The sources measure different things, but the picture is consistent: in northern Europe roughly 64% of companies pay on time, against about 31% in southern and eastern Europe (our own unweighted average of the country figures). Türkiye sits between the two at 46.4%.

Best: Denmark (94.9%, the shortest payment terms in the EU), Poland, Hungary, the Netherlands, Switzerland and Germany.

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Weakest: Romania (12%), Portugal, Bulgaria (the highest share of delays beyond 90 days), Greece (86 days to collect), Italy and France.

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Poland, with a caveat: 86.6% pay on time, yet Polish companies report the highest rate of being hit by late payment themselves (72%).

Dun & Bradstreet / CRIBIS Payment Study 2026 (end of 2025; transaction data, not a survey). ¹ End-2024 figure: Romania does not appear in the 2026 edition. Italy is measured with a different indicator (CRIBIS ITP) and is not directly comparable. ★ significant Turkish export market. Orange: below 35%. D&B/CRIBIS looks at actual payments while the EU survey records how companies feel, which is why the two can diverge for a given country.

Denmark
94.9%
Poland
86.6%
Hungary
75.8%
Netherlands
74.7%
Switzerland
68.5%
Germany
63.8%
Czechia
63.8%
United Kingdom
60.5%
Slovakia
60.2%
Sweden
56.7%
Luxembourg
54.8%
Finland
54.7%
Slovenia
53.3%
Belgium
47.3%
France
46.5%
Türkiye (reference)
46.4%
Spain
45.9%
Ireland
45.5%
Croatia
44.7%
Italy
43.4%
Greece
34.1%
Portugal
20.2%
Bulgaria
19.2%
Romania¹
12.0%
EU rules

What EU law gives you against late payment

If your contract is governed by the law of an EU member state, the Late Payment Directive (2011/7/EU) gives the creditor real rights. They are far easier to enforce when they are spelled out on the invoice and in the contract.

Statutory interest: the ECB reference rate plus at least eight percentage points, running automatically without any reminder.

Fixed collection costs: at least € 40 per overdue invoice, plus any further reasonable costs you incur.

Payment terms: as a rule no more than 60 calendar days between businesses; longer terms only if expressly agreed and not grossly unfair to the creditor. The interest rate and the € 40 are minimums — member states may set more.

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On the table: the EU proposal for a hard 30-day limit is still sitting with the Council.

What exporters see

How it goes wrong in practice

The three reasons most often given when a European customer pays late or never pays at all.

01

The customer goes under

The biggest risk in selling on credit. In an insolvency your claim is usually an ordinary unsecured one. When Mexx failed in 2014, more than 25 Turkish apparel suppliers lost at least € 10 million between them, on the industry body's first estimate (TGSD statement, December 2014).

02

Payment withheld over a quality dispute

The customer disputes quality or quantity and holds payment. While the dispute runs, a credit insurer will usually decline the claim as well. Technical specifications, proof of delivery and written agreements matter as much as the insurance does.

03

Delay with an excuse attached

Payments are postponed with geopolitical tension given as the reason — including by customers in countries that are not affected by it at all (Turkish machinery manufacturer, İHA/Habertürk, May 2026).

Many exporters never pursue their smaller claims at all. The reasons given: legal costs, unfamiliar foreign legal systems, the absence of a written contract, and the fear of losing the customer (YTSO, 2011; still widely cited). How many exporters currently hold overdue foreign receivables is not tracked anywhere.

What to do

Prevention first, collection second

Amounts are 2025–2026 indications.

Before the shipment: prevention

InstrumentIn practice
Türk Eximbank short-term credit insuranceCover for up to 90% of the invoice, terms up to 360 days. 7,617 companies and $22.8bn of insured exports: only around 8% of total exports. Claims paid in 2025 came to $20.8m; 42% of the insured volume is EU.
Private credit insurersCoface, Allianz Trade, Atradius. A small market; premiums are typically below 1% of turnover. An Eximbank policy runs about 30% cheaper.
An independent credit reportAn independent report showing your customer's ability to pay, a recommended credit limit and any risk signals, together with an analysis of what it actually means. The quickest and cheapest protection there is, for new and existing customers alike. Credit / Risk Report →
Export factoringCross-border factoring (export and import) stood at TRY 99.6bn at the end of 2024, across 14 factoring companies (BDDK data).
An arbitration clauseISTAC, İTOTAM or the ICC. Arbitral awards are recognised throughout the EU under the New York Convention — but the clause has to be in the contract before the dispute arises.

After the fact: the payment order route, country by country

Most European countries have a fast-track payment order procedure. The real questions are whether a Turkish company can use it directly, what it costs, and whether the court can demand security for costs.

CountryProcedureLawyerCostSecurityWatch out for
GermanyMahnverfahrenNofrom € 38NoOpen to creditors abroad; the competent court is AG Wedding in Berlin
FranceInjonction de payerNoCommercial court ~€ 30; tribunal judiciaire freeNoRepeated fraud warnings
ItalyDecreto ingiuntivoYes€ 145.50 for claims of € 5,200–26,000NoThe fee scales with the amount claimed
SpainProceso monitorioNo€ 100 for companies (claims above € 2,000)NoNo lawyer or procurador needed to file
RomaniaOrdonanța de platăNo200 lei (~€ 40)No
NetherlandsSubdistrict court (no payment order procedure)Above € 25,000€ 139–1,504; from € 3,083 above € 25,000NoNo lawyer needed up to € 25,000
BelgiumDagvaarding (writ)No~€ 165NoThe digital IOS procedure is closed to Turkish companies
PolandEPU / postępowanie upominawczeIn practice yes1.25% above 20,000 zł; fixed fee below (min. 30 zł)NoA Polish identifier for the debtor is required; EPU is unavailable if service abroad is needed, and the claim must have fallen due within the past three years
CzechiaPlatební rozkazNo4% (min. CZK 200)No
SlovakiaUpomínacie konanieIn practice yes3%NoA Slovak electronic ID is required
HungaryFizetési meghagyás (notary)No3% (min. HUF 12,000, max. HUF 300,000)NoCompulsory route up to HUF 3 million
BulgariaЗаповедно производствоNo2%Waived by treatyNot a party to the 1954 Hague Convention; covered by the 1975 bilateral treaty
AustriaMahnklageAbove € 5,000~€ 335No
PortugalInjunçãoNofrom € 102, depending on the bracketNo
GreeceΔιαταγή πληρωμήςYesunclearAt the judge’s discretionSecurity is not automatic; a judge may order it where recovery of costs looks doubtful
IrelandSummary summonsUsually yesfrom € 130–190RiskNo true payment order procedure exists
United KingdomCounty Court (N1)No£ 35–455 up to £ 10,000; 5% of the claim above thatRiskThe online route requires the parties to have an address in England or Wales
DenmarkBetalingspåkravNoDKK 750NoSimplified procedure up to DKK 100,000; new form since 2026
SwedenBetalningsföreläggandeNoSEK 300NoThe debtor must be located in Sweden
FinlandSuppea haastehakemusNo€ 65 electronically; € 86 by postNo
SwitzerlandBetreibungNoCHF 60–190NoProvisional enforcement requires a signed acknowledgement of debt
NorwayForliksrådet / utleggNoNOK 1,345–2,071NoUtlegg allows an invoice to be enforced without a court case

Amounts are 2026 indications for a simple, undisputed claim. In many countries the court fee scales with the amount claimed, and if the debtor objects the case moves into ordinary proceedings, which cost more. Source: official fee schedules and court portals per country (2026). The amounts for Switzerland, Greece, Czechia, Slovakia, Austria and Ireland rest on secondary sources.

Where it is straightforward

In Germany, France, Romania, Sweden and Finland a Turkish supplier can apply for a payment order without a lawyer and at low cost; in Germany the competent court for creditors abroad is in Berlin (AG Wedding). Spain also needs no lawyer, with a € 100 fee for companies. In Norway the utlegg route makes an unpaid invoice enforceable without a court case at all.

Three practical obstacles

Belgium: the digital IOS procedure requires both parties to be on the Belgian register. United Kingdom: the cheap online route requires an address in England or Wales. Poland: the electronic procedure (EPU) cannot be used if the debtor has to be served abroad. Slovakia: the e-filing system asks for local identification. In these countries you need a local partner.

Security for costs: four countries to watch

Türkiye has been a party to the 1954 Hague Convention since 1972 (in force 1973), so most of the countries covered here cannot require a Turkish claimant to put up security for costs. The exceptions are Greece, Bulgaria, Ireland and the UK. For Bulgaria the 1975 bilateral treaty solves it; in Greece security is not automatic but at the judge's discretion; in the UK and Ireland the test is the claimant's residence rather than nationality.

A warning about the European Payment Order. The European Payment Order and the Small Claims Procedure both require at least one of the parties to be domiciled in an EU member state other than the one where the court sits (Regulations 1896/2006 and 861/2007, art. 3). A Turkish supplier without an EU entity, suing a customer inside the EU, will most likely not meet that condition — even though the route is still promoted by some law firms. The exception: it may be open if an EU subsidiary of yours takes over the claim, or if the case is heard in an EU country other than the debtor's. This is our own reading of the regulations; have it confirmed by a lawyer for your specific case.

Recognition of Turkish court judgments in Europe varies by country and usually requires separate recognition and enforcement proceedings, which is why an arbitration clause, or proceeding directly in the debtor's country, is often faster. Knowing the procedure, the language and the right local partner makes a visible difference to how quickly you are paid. Our debt collection service →

Fraud

The customer who never existed

The official Turkish warnings all concern fraudsters impersonating well-known Western European companies. France is the only country to appear repeatedly. On Allianz Trade's Benelux figures, fake-buyer fraud accounts for 24% of all corporate fraud.

DateCountryMethodSource
Dec 2025FranceFake orders placed through fake websites, email and WhatsApp in the names of Carrefour, Lidl and E.LeclercMinistry of Trade / Commercial Counsellor Paris; AA, 25.12.2025
2021 and 2023FranceFake customers impersonating well-known retail chainsCommercial Counsellors Lyon and Paris, chamber and association circulars
Jan 2022ItalyTransport documents intercepted; goods cleared from customs without payment (hazelnuts)Ministry of Trade letter, 07.01.2022; trade press
2019United KingdomEmail account compromised, followed by a request to pay into a "new IBAN"Ministry of Trade
2019United KingdomFake employees of large companies requesting passport details and "visa fees" (apparel, confectionery)İHKİB / Commercial Counsellor London

No official Turkish warning was found for Germany, Belgium, Greece, Bulgaria, Romania or the Netherlands in the 2019–2026 period. That does not mean there is no risk there.

Warning signs

A company set up recently, or one that keeps changing its name
An email domain that differs (slightly) from the real website
Contact by mobile phone only, or WhatsApp only
A delivery address that differs from the company address
Small orders paid perfectly, followed by one large one
A "new bank account number" announced out of the blue

Know your customer before you ship

Find out how the European customers you sell to on open account are actually doing, with an independent credit report. And if an invoice is already overdue, send us the case.

Request a credit report →
Sources

Sources and limitations

What the data does and does not cover. A great deal is known about payment behaviour in Europe and about how Turkish exporters protect themselves. What does not exist is research measuring specifically how European customers pay their Turkish suppliers. The figures here are therefore drawn from general payment studies, Turkish sources and official warnings.
This report was compiled by Incasso Mentor from public sources (September 2026; next update December 2026). Because the sources use different methods, the figures are suitable for comparing countries rather than as absolute values. Amounts are indicative, and nothing here is legal or financial advice.