Let us collect your unpaid invoice
The goods were delivered and the invoice was issued, but the payment never came. We review your documents and obtain an independent risk report on the debtor, so you know whether the money is there at all. We then establish the route that applies in the debtor's country and coordinate the collection, from the first formal notice to legal recovery in the debtor's country if it comes to that. You hear from us at every step.
In Turkish with you, in their own language with the debtor
All correspondence and calls with you are in Turkish. With the debtor we communicate in their own country and language, through our local partner firm.
Why collecting from Europe is hard
Distance, language, and a different procedure in every country. An unpaid invoice has to be pursued where the debtor is, in their language and under their rules — which takes local knowledge and the right contacts.
Payment behaviour and collection routes in 24 countries: the European Payment Risk report →
Collection runs in four stages
Send us the case
Share the invoice, the order or contract, the proof of delivery (CMR) and your correspondence with the customer. The form takes a few minutes.
First assessment and risk report
We review your documents and obtain an independent risk report on the debtor: ability to pay, any insolvency or restructuring filing, whether the company is still trading. You then hear which route applies in the debtor's country and what it is likely to cost.
Out-of-court collection
The debtor receives a formal notice in their own language. Under the EU Late Payment Directive (2011/7/EU) we claim statutory interest and collection costs. Where it makes sense, we agree a payment plan.
Legal stage — only with your approval
Nothing moves to this stage without your go-ahead. A qualified lawyer or bailiff in the debtor's country takes the case on; coordination and reporting stay with us.
The debtor is asked to pay in their own country and their own language
A formal notice from inside the EU, written in the debtor's language, carries far more weight than an email from Türkiye.
The tone hardens step by step: first a reminder, then a formal notice. You decide when each step is taken.
If the contract is governed by the law of an EU member state, you can claim statutory interest (the ECB rate plus at least eight percentage points) and the fixed collection compensation the directive provides.
Every country has its own route
What decides the route is not EU membership but the rules in the debtor's country. We tell you which one applies to your case in the first assessment.
| Route | Countries | Note |
|---|---|---|
| Payment order, no lawyer | Germany, France, Spain, Romania, Sweden, Finland | Also, in Norway an unpaid invoice can go straight to enforcement, without a court case. |
| Lawyer required | Italy, Greece; in Austria for claims above € 5,000 | The case is handed to our partner lawyer in the debtor's country. |
| Local partner needed | Belgium, Poland, Slovakia, United Kingdom, Ireland | The digital filing systems are effectively closed to Turkish suppliers, or a local address is required. In the UK and Ireland the court may order security for costs; in Greece that is at the judge's discretion. |
A Turkish enforcement procedure does not work in Europe
Enforcement proceedings (icra takibi) started in Türkiye cannot be applied to the debtor's assets in Europe. Recovery follows the payment order, court and enforcement procedures of the debtor's own country.
The table applies to a simple, undisputed claim. After the first assessment you receive, in writing, the route that applies to your case and what it is likely to cost. All 24 countries are covered in the European Payment Risk report.
Route, timeline, interest and costs in your debtor's country:
You know the cost before we start
After the first assessment you receive a written quotation for your case. Nothing starts until you approve it.
Costs of the legal stage — court fees, lawyer's fees — are separate and are always put to you in writing beforehand.
Business-to-business (B2B) commercial receivables only
Whatever the amount; several invoices on the same debtor are assessed together
No legal step without your approval
Watch out for the customer who never existed
Not every unpaid invoice is a collection case. Sometimes there was no real customer at all. Turkish authorities have issued repeated warnings about fake orders, particularly from France. Warning signs:
Frequently asked questions
Which claims do you take on?
Business-to-business commercial receivables, whatever the amount. Several invoices on the same debtor are assessed together. After the preliminary assessment we tell you in writing which route applies and what it is likely to cost, so the cost relative to the claim is clear before you decide.
Can I start icra takibi against the debtor in Türkiye?
If the debtor and its assets are in Europe, enforcement proceedings in Türkiye generally lead nowhere; recovery is pursued in the debtor's country under its own procedures. We tell you in writing which route suits your case in the first assessment.
Which countries do you collect in?
Across Europe. In Germany, France and Spain a payment order can be applied for without a lawyer; in Italy, Greece, Belgium, Poland and the UK a local lawyer or partner is needed. We tell you which route applies in the first assessment.
Are you a law firm?
No. We coordinate the out-of-court stage. When a legal step is needed, and only with your approval, a qualified lawyer or bailiff in the debtor's country takes the case on. Coordination and reporting stay with us.
Will this damage my relationship with the customer?
You set the tone. The first step is a polite reminder, and nothing further happens without your approval.
Which documents do you need?
The invoice, the order or contract, proof of delivery (such as the CMR) and your correspondence with the customer. If something is missing, we will look at what can still be done.
What if the debtor simply cannot pay?
The independent risk report we obtain in the first assessment shows the debtor's ability to pay and their insolvency risk. If the chances of recovery are poor, we say so at the outset rather than let you spend money on it.
What if the debtor has gone insolvent?
We make sure your claim is filed with the insolvency administrator in the debtor's country. This is the single biggest risk of selling on credit — which is exactly why a risk report before shipment matters.
Send us your case today
Share your invoice and the main documents. You'll hear which route applies in the debtor's country and what it is likely to cost.
Submit a collection case →