Add 12 months of monitoring to your risk report
A risk report is a photograph of your customer today. A company's position can change within months. Customer Monitoring is a 12-month option on the Company Risk Report: we follow the companies you sell to and warn you in time when the risk rises. It is never sold on its own, only together with a risk report.
A report shows today; monitoring shows what changes
The independent risk report you obtain on your European customer sets out its financial position, score and payment behaviour on that day. When you decide whether to ship, it is the most concrete document you have.
But in export, a relationship rarely ends with one shipment. Six months later you load for the same customer again and the open balance grows. In the meantime the customer's score may have dropped, its ownership may have changed or a restructuring filing may have been registered against it. Customer monitoring follows the changes to the picture the report gave you, on your behalf.
What we watch
The developments that affect payment risk at the customers you ship to on open account.
Score and limit
A clear drop in the risk score or the limit in the report.
Insolvency filings
Insolvency, restructuring or comparable proceedings.
Company changes
Changes of name, address, directors or ownership.
Financial statements
Newly filed accounts and any marked deterioration in them.
When is it used?
Customer monitoring comes into its own in situations like these.
Selling on open account
Exporters who sell to Europe on open account, on deferred payment terms, collecting payment after the goods have gone.
A growing open balance
Companies whose open balance with a single customer grows over the year.
Seasonal peaks
Sectors where order volumes rise at the start of the season, such as textiles, food, furniture, machinery and automotive parts.
Many customers, one list
Export and finance teams with several customers in the same country who want to see them all on one list.
Screened daily, and you hear from us when something changes
It starts with a risk report
Every customer you want monitored begins with a company risk report. That report is the baseline.
We build your list
We add the customers you want to follow to your watchlist.
A message when something changes
We screen your customers every day. When something changes that affects their ability to pay, we let you know by e-mail, in your own language. If nothing has changed, we will not trouble you with routine reports.
Alert on a red flag
If a serious risk signal appears, we e-mail you straight away rather than at the end of the month.
Let's build your watchlist together
We go through which customers are worth monitoring. Each one starts with a company risk report; after that we set up the list and keep it under review.
Request report + 12 months monitoring →What monitoring does, and what it does not do
What it does
Monitoring e-mails you the changes in the data behind the independent report, explained in your own language, so you do not lose time deciphering a record in a foreign language.
What it does not do
Monitoring does not decide whether you ship, what payment terms you give or whether you change your limit. We show the data and the change; the commercial decision is entirely yours. Nor is monitoring a guarantee of payment or a form of insurance: it follows what the customer's records show.
Frequently asked questions
How long does customer monitoring run?
Monitoring runs for 12 months. Throughout that period the customers on your list are screened every day.
Do I need a risk report first?
Yes. Monitoring starts from an independent company risk report showing where the customer stands today. To measure change, you first need a baseline.
Will I receive reports if nothing changes?
No. As long as nothing happens that affects the customer's ability to pay, we will not fill your inbox with routine reports. You hear from us when something changes.
How and in which language do the messages arrive?
By e-mail, in your own language: Turkish or English. Even when the underlying record is in another European language, the message and the explanation you receive are not.
How many customers can I have monitored?
We build your list together, and you decide which customers go on it. It works for a single customer as well as for a group of customers across several countries.
Does monitoring remove the risk of non-payment?
No. Monitoring tells you promptly about changes in the customer's records. What you do with that information, whether to ship, what terms to give and how much to leave outstanding, remains your decision.
What happens if my customer does not pay?
For unpaid trade invoices in Europe we also provide debt collection coordination; every case receives a preliminary assessment, whatever the amount.
Keep your customer under review for 12 months
It starts with a Company Risk Report and continues with 12 months of Customer Monitoring: you hear when status, payment behaviour, limit or score changes.
Request report + 12 months monitoring →